1. Grievance Officer
Apas Learning Pvt Ltd appoints the following Grievance Officer to address user concerns under the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023:
2. How to File a Complaint
Send an email to grievance@apashub.com with the subject line "Grievance — [brief description]" and include:
- Your full name and registered email address
- The platform the complaint relates to (e.g., ApasLearners, ApasAstro)
- A clear description of the issue
- Relevant screenshots or supporting evidence (if applicable)
You will receive an acknowledgement within 48 hours and a resolution or detailed response within 30 days.
3. Scope of Grievances
The Grievance Officer handles complaints related to:
- Personal data — collection, processing, storage, or deletion
- Account access, suspension, or deletion issues
- Content moderation decisions
- Billing disputes not resolved through standard support
- Any other concern regarding your rights under the DPDP Act 2023
For routine support queries — password reset, subscription issues, technical bugs — please contact support@apashub.com first. Grievance escalation is for unresolved issues only.
4. Company Details
5. Escalation
If your grievance is not resolved to your satisfaction within 30 days, you may escalate the matter to the Data Protection Board of India (once constituted under the DPDP Act 2023) or approach the appropriate court in Kota, Rajasthan, India.